Payment & Cancellation Policy


🩰 How Payment Works:

  • You may choose to pay your total amount in full OR pay a %30 non-refundable deposit to secure your custom keepsake pillow order. A portion of your payment is required at booking to cover essential materials like backing fabric, zippers, thread, and intake preparation.

  • Once we receive your costume, you’ll get a design confirmation and a final invoice for the remaining balance based on your selected options.

  • The remaining balance must be paid in full before we begin production. We will not start cutting or sewing until the final payment is received.

 

❌ Cancellation Policy:

Stage of Order Can I Cancel? What Happens?
After deposit, before materials are purchased ✅ Yes Full refund minus return shipping (if applicable)
After materials are purchased ✅ Yes Deposit is non-refundable to cover costs
After sewing begins 🚫 No Final payment is non-refundable
After order is complete 🚫 No All payments are final and non-refundable

 

💡 Why a Non-Refundable Deposit?

Every keepsake pillow is custom-made just for you. The deposit helps cover materials ordered specifically for your project and ensures your spot in our production queue.

 

🕒 Production Timeline

  • After final payment, your order is completed within 2–4 weeks, depending on current volume.
  • Rush orders may be available for an additional fee.

 

✅ Quick Summary:

  • Deposit: %30 due to book your order (non-refundable after materials are purchased).
  • Ship Your Costume: Ship Your Costume to us.
  • Final Balance: Due before sewing starts.
  • Cancellation: You can cancel before sewing starts, but deposit remains non-refundable after materials are purchased.
  • Completion: After completion, no changes or refunds.